ijj Frequently Asked Questions

ijj requires a copy of your Pakistani CNIC (Computerised National Identity Card) — front and back — plus a liveness selfie to confirm the document belongs to you. In some cases a proof of address or additional document may be requested. All documents are reviewed by the ijj compliance team, usually within 24 hours of submission.

The minimum age to register and play on ijj is 21 years. This is strictly enforced through mandatory CNIC-based KYC verification. Any account found to belong to a person under 21 is closed immediately and all deposited funds are returned to the originating payment method. ijj does not make exceptions to this policy under any circumstances.

On the ijj Login page, click "Forgot Password" below the password field. Enter your registered email address and you will receive a secure password reset link within a few minutes. If you do not see the email, check your spam or junk folder. The reset link is valid for 30 minutes. If you continue having trouble, contact ijj support via live chat.

No. ijj strictly prohibits multiple accounts per player. Each player is permitted one active account, verified to a single CNIC. Operating multiple accounts is a breach of ijj's Terms and Conditions and will result in all associated accounts being closed, bonuses forfeited, and any winnings from the duplicate account cancelled. If you have accidentally created a duplicate, contact support immediately.

To close your ijj account, contact support via live chat or email [email protected] with the subject line "Account Closure Request". Ensure your PKR balance is withdrawn before requesting closure. ijj will process the closure within 5 business days. Note that identity and transaction records are retained for the periods required under applicable anti-money laundering regulations even after account closure.

The minimum deposit on ijj is PKR 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank the minimum is PKR 1,000. There is no maximum deposit limit set by ijj at the platform level, though individual payment providers may apply their own transaction caps. All deposits are processed in Pakistani Rupees.

JazzCash deposits to ijj are credited almost instantly — typically within 30 to 60 seconds of successful payment confirmation from JazzCash. In rare cases of network congestion the credit may take up to 5 minutes. If your deposit is not reflected after 10 minutes, contact ijj support with your JazzCash transaction reference number and the team will investigate immediately.

EasyPaisa withdrawals from ijj are typically processed within 1 to 4 hours during business hours once approved. Approval is usually completed within 24 hours of the withdrawal request being submitted. Withdrawals submitted on Pakistani public holidays may take an additional business day. The funds land directly in your registered EasyPaisa mobile wallet once processed.

ijj does not charge platform-side fees on deposits or withdrawals. Your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction charges depending on your account type and the transaction amount. ijj recommends checking your payment provider's current fee schedule. Any applicable fees are shown by your payment provider at the time of transaction, not by ijj.

As a general rule, ijj processes withdrawals to the same payment method and account used for your most recent deposit. This is a standard anti-money laundering requirement. If your original payment method is no longer available, contact ijj support before requesting a withdrawal. The compliance team will guide you through the additional verification steps required to approve an alternative withdrawal method.

ijj Casino offers a wide library of online slot games from leading international providers — including classic 3-reel slots, video slots with multiple paylines, and progressive jackpot titles. Popular categories include fruit machines, adventure-themed slots, and branded titles. The full slot catalogue is browsable on the ijj Slot page, with filters for provider, volatility, and minimum stake in PKR.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over millions of spins. ijj slots have RTPs ranging from 94% to 97% depending on the title. The RTP for each individual game is listed on its information panel within the game lobby.

Yes — ijj Cricket covers PSL (Pakistan Super League) matches in full, including pre-match and live in-play betting markets. Available markets include match winner, top batsman, total sixes, over-by-over run lines, and more. PSL betting is one of the most popular features among ijj players across Karachi, Lahore, Islamabad, and Faisalabad. Odds are updated in real time throughout each match.

Yes. The ijj platform is fully optimised for mobile browsers on both Android and iOS devices. The mobile site loads all game categories — slots, live casino, Andar Bahar, Kalaka Bingo, and cricket betting — without requiring a separate app download. Simply open ijj.bio in your mobile browser and log in. The interface automatically adapts to your screen size for smooth play on any device.

Andar Bahar is a traditional South Asian card game available in both RNG and live dealer formats on ijj. A single card — the Joker — is drawn and placed face up. Players bet on which side (Andar meaning inside, or Bahar meaning outside) will receive a matching card first. The game is fast-paced with straightforward rules, making it one of ijj's most popular live casino options among Pakistani players.

ijj offers a welcome bonus to new players on their first deposit. The bonus is credited automatically to your account when your first qualifying deposit is processed — no promo code is required. The specific bonus percentage and maximum PKR amount are displayed on the ijj promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements that must be met before withdrawal.

A wagering requirement is a multiplier that shows how many times you must wager the bonus amount before it can be withdrawn as real money. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in qualifying wagers before the bonus converts to withdrawable cash. Wagering progress is tracked in real time in your Account → Bonuses section on ijj.

Yes. All bonus funds on ijj carry an expiry period, which is stated clearly in the terms of each individual promotion. If the wagering requirement is not completed within the expiry window, the remaining bonus balance and any winnings derived from it are forfeited automatically. The expiry countdown starts from the moment the bonus is credited to your account, not from the date you first use it.

ijj operates a loyalty programme that rewards consistent players with points earned through real-money wagering across all game categories — slots, live casino, Andar Bahar, Kalaka Bingo, and cricket betting. Points accumulate in your account and can be redeemed for bonus credits or cashback. Higher activity levels unlock VIP tiers with benefits including faster withdrawals, dedicated account managers, and personalised PKR reload bonuses.

ijj operates under an international online gaming licence and applies industry-standard player protection measures. The platform uses TLS 256-bit encryption on all connections, KYC identity verification for every account, and certified Random Number Generator (RNG) technology for all non-live games. Responsible gaming tools including self-exclusion, deposit limits, and session controls are available 24/7 in Account Settings.

Self-exclusion on ijj is available 24/7 in Account Settings → Responsible Gaming. Choose a period of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion takes effect immediately — your account is suspended, marketing communications stop, and re-entry is blocked for the full exclusion period. Permanent self-exclusion is irreversible. If you need urgent help, contact ijj support via live chat for immediate account suspension.

Yes. ijj provides deposit limits (daily, weekly, or monthly in PKR), loss limits (daily, weekly, or monthly), and session time limits — all configurable in Account Settings → Responsible Gaming. Limits take effect immediately when set or reduced. Increasing an existing limit requires a 72-hour cooling-off period before the increase activates, giving you time to reconsider. These tools are free and always available.

If you feel your gambling is no longer recreational — if you are chasing losses, gambling with money needed for household expenses, or finding it hard to stop — act immediately. Use ijj's self-exclusion tool in Account Settings → Responsible Gaming, or contact ijj support via live chat for urgent account suspension. You can also review the full guidance on our Responsible Gaming page, which includes a self-assessment checklist and information on further support resources.

ijj support is available via live chat on-site between 09:00 and 02:00 Pakistan Standard Time, seven days a week. You can also email [email protected] for non-urgent queries — email responses are provided within 24 hours. For responsible gaming requests requiring immediate account action, live chat is the fastest channel. ijj does not operate a telephone support line; all support is handled via chat and email.